Effective Customer Communication Enables a Successful Debt Collection Process for PayEx Sometimes, customers fail to pay their invoices on time. Debt collection is the systematic process of following up on and recovering outstanding debts. Unpaid invoices not only mean lost revenue and reduced liquidity for businesses, but they also risk damaging customer relationships. Since its […]
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In the automotive industry, there are several critical moments in the customer lifecycle that are important for maintaining customer loyalty and optimizing the customer experience. Volkswagen Group, as a leading car manufacturer, has identified key areas where they need to communicate effectively with their customers.
LF Västernorrland is a locally customer-owned company, offering all aspects of financial security. From personal advice in banking, pensions, insurance, real estate brokerage, claims settlement, and damage prevention. LF Västernorrland provides insurance for individuals, families, businesses, and employees. LF Västernorrland was positively surprised by the number of customers activated related to unpaid invoices. Together with […]
Ikano Bank is an international bank that offers various financial products and services, including savings, loans, credit cards, and insurance. The bank focuses on providing simplicity and sustainability in its services and strives to build long-term customer relationships. Ikano Bank actively works to improve and develop its customer experience with a focus on increasing customer […]
Ikano Bank is an international bank that offers various financial products and services, including savings, loans, credit cards, and insurance. The bank focuses on providing simplicity and sustainability in its services and aims to build long-term relationships with its customers. Ikano Bank actively works to enhance and develop its customer experience with a focus on […]
Ikano Bank is an international bank offering various financial products and services, including savings, loans, credit cards, and insurance. The bank focuses on providing simplicity and sustainability in its services and strives to build long-term customer relationships. Ikano Bank actively works to improve and develop its customer experience, with a focus on increasing customer loyalty. […]
GuazuBet wanted to give a personal, fun, and memorable experience to their players in the province of Misiones, Argentina, to stay on top of their minds and open up more channels for their communication strategy. How could they find a way to be personal and local, yet reach all players at the right time… GuazuBet […]
Telia fokuserar på kundnöjdheten för att driva sin kundlojalitet Det kostar fem gånger så mycket att förvärva nya kunder jämfört med att behålla sina existerande. Det går dessutom hand i hand med att lojala kunder i snitt spenderar 67% mer jämfört med nya kunder. Därför är det så viktigt som bolag att ta hand om […]
Tillsammans med Wiraya, arbetar Länsförsäkringar Bergslagen proaktivt för att löpande aktivera och engagera sina kunder genom hela kundlivscykeln. Att vara kundägda och lokala skapar grund för att vara nära, ge bästa service och arbeta långsiktigt. Denna tradition grundar sig i att alltid se till vad som är bäst för kunderna, med utgångspunkt i kundernas vardag. […]
Öresundskraft is setting themselves up for success with up-to-date customer email addresses and consent. At Öresundskraft, delivering excellent customer experience is a top priority. In order to deliver on this, having correct and up-to-date email addresses of existing customers (both B2C and B2B) is a prerequisite. Wiraya has proven to be an important partner in […]
About MSX International. MSX International has been the partner company to many of the world’s leading automotive brands. With expertise in business transformation for over 25 years, they have helped generate value and consistent growth for their clients. By enhancing their clients journey in the automotive industry, their innovative and transformative business models have allowed […]
How DNB managed to increase the number of paying customers by 77% with a new interactive reminder. Many banks are experiencing difficulties in getting customers to pay invoices on time. Missed payments not only mean credit losses but can also result in dissatisfaction and lost customers in the long run. An unsuccessful payment can of […]
Telge Energi improved overall business results by focusing on delivering excellent customer experience throughout the customer lifecycle Telge Energi is the electricity company that has always challenged the industry. They have consistently focused on delivering excellent customer experience (CX) with efforts such as lowering prices, taking the next step to making it easy for people […]
Vattenfall is combining the power of voice with the joy of receiving something unexpected in order to reward and maintain customer loyalty. Building a solid relationship with your existing customers is becoming more difficult in today’s day and age. With a strong focus on delivering excellent customer experience, Vattenfall utilise the Wiraya platform in order […]
Vattenfall Small Business elevates their customer experience by focusing on the early stages of the customer lifecycle. Vattenfall is utilising the high reach & engagement capability of the Wiraya platform throughout several critical moments of the customer lifecycle. Looking at the first 100 days of the customer relationship, it is well-known that this period is […]
A personal but non-intrusive way to engage customers and encourage them to download the app. Jönköping Energi’s vision is to be a good force for a good society, and they are contributing to the development in their region through sustainable and innovative services. One of these services is the new app that Jönköping Energi launched […]
Lime takes their CRM strategy to the next level – adding an unexpected twist Lime, a leading Nordic CRM provider, has gone all in to help companies across Europe to exceed their customers’ expectations. They call this CRM with a twist. With a strong focus on their existing clients, Lime decided to take their own […]
Investments in Martech are increasing exponentially! Martech has grown strongly in recent years and has created new opportunities for digital, automated and data-driven communication and sales. It is crucial to understand the upfront work to successfully invest and utilise Martech, and ultimately improve ROI. Four main insights from this year’s Martech Report 2021: Martech investments […]
How can you turbo boost customer loyalty and go beyond the expected? Challenge: Building a solid relationship with your customers is becoming more difficult in today’s day and age. The tone you set with your customer will make or break the future of that relationship. Solution: The Wiraya Loyalty Concept combines the element of surprise […]
We want GVC brands right at the very forefront of enhanced customer experience, and communication with players is central to this. With Wiraya we now deliver a personalised approach to players, that reflects the unique brand styles of each GVC brand. Damon Cartwright, Global CRM Operation Manager THE CHALLENGE How to increase player […]
By using Wiraya we got an increased conversion rate compared to traditional ways of communicating with our customers. We are happy to have found an efficient, automated way to inspire action from our customers, as well an efficient way to lead customers through our digital initiatives. Wiraya has also proven to be very proactive in […]
With Wiraya we get more customers up and running with their new DNB card, by communicating the right message, on time, automatically. We offer our customers better service and, with that, greater customer satisfaction. Wiraya is supporting us in several parts of our customer journey and we are delighted by the good conversation rates, […]
Wiraya enabled us to quickly and personally inform our customers about our new mobile app AlphaGuide. The performance was much better than we expected and we got more downloads then we hoped for. With the app, we offer our customers better service and with that, much greater customer satisfaction than before. Thomas Skärgård, Marketing & […]
Fast and smooth for customers! Wiraya enabled a process for email collection that was fast and smooth for our customers. Together we managed to get 27% of the target group to provide accurate email addresses. This is a great result and we are pleased that we have found an additional channel that helps us to […]
