Customer Success Stories

See how companies like yours use Wiraya to drive real action, improve results, and simplify customer communication.

Success story: Länsförsäkringar Bergslagen arbetar med proaktiv kundvård för att möta sina kunder på bästa sätt

Tillsammans med Wiraya, arbetar Länsförsäkringar Bergslagen proaktivt för att löpande aktivera och engagera sina kunder genom hela kundlivscykeln. Att vara kundägda och lokala skapar grund för att vara nära, ge bästa service och arbeta långsiktigt. Denna tradition grundar sig i att alltid se till vad som är bäst för kunderna, med utgångspunkt i kundernas vardag. […]

Success story: How Öresundskraft successfully collected missing email addresses from their customers.

Öresundskraft is setting themselves up for success with up-to-date customer email addresses and consent. At Öresundskraft, delivering excellent customer experience is a top priority. In order to deliver on this, having correct and up-to-date email addresses of existing customers (both B2C and B2B) is a prerequisite. Wiraya has proven to be an important partner in […]

Success story: How MSX International uses Wiraya’s video calling solution to connect with customers and improve customer experience.

About MSX International. MSX International has been the partner company to many of the world’s leading automotive brands. With expertise in business transformation for over 25 years, they have helped generate value and consistent growth for their clients. By enhancing their clients journey in the automotive industry, their innovative and transformative business models have allowed […]

Success story: How DNB Finance increased the number of paid invoices by 77%.

How DNB managed to increase the number of paying customers by 77% with a new interactive reminder. Many banks are experiencing difficulties in getting customers to pay invoices on time. Missed payments not only mean credit losses but can also result in dissatisfaction and lost customers in the long run. An unsuccessful payment can of […]

Success story: How Telge Energi continuously work with their customer loyalty

Telge Energi improved overall business results by focusing on delivering excellent customer experience throughout the customer lifecycle Telge Energi is the electricity company that has always challenged the industry. They have consistently focused on delivering excellent customer experience (CX) with efforts such as lowering prices, taking the next step to making it easy for people […]

Success story: How Vattenfall uses the surprise and delight element to reward loyal customers

Vattenfall is combining the power of voice with the joy of receiving something unexpected in order to reward and maintain customer loyalty. Building a solid relationship with your existing customers is becoming more difficult in today’s day and age. With a strong focus on delivering excellent customer experience, Vattenfall utilise the Wiraya platform in order […]

Success story: How Vattenfall stands out from the crowd with pre-recorded welcome calls to their new small business customers

Vattenfall Small Business elevates their customer experience by focusing on the early stages of the customer lifecycle. Vattenfall is utilising the high reach & engagement capability of the Wiraya platform throughout several critical moments of the customer lifecycle. Looking at the first 100 days of the customer relationship, it is well-known that this period is […]

Success story: How Jönköping Energy tested a new strategy of informing and activating customers in order to boost app download

A personal but non-intrusive way to engage customers and encourage them to download the app. Jönköping Energi’s vision is to be a good force for a good society, and they are contributing to the development in their region through sustainable and innovative services. One of these services is the new app that Jönköping Energi launched […]

Success story: How Lime ensures excellent customer experience with the Wiraya Loyalty Concept

Lime takes their CRM strategy to the next level – adding an unexpected twist Lime, a leading Nordic CRM provider, has gone all in to help companies across Europe to exceed their customers’ expectations. They call this CRM with a twist. With a strong focus on their existing clients, Lime decided to take their own […]

Martech Report 2021

Investments in Martech are increasing exponentially! Martech has grown strongly in recent years and has created new opportunities for digital, automated and data-driven communication and sales. It is crucial to understand the upfront work to successfully invest and utilise Martech, and ultimately improve ROI. Four main insights from this year’s Martech Report 2021: Martech investments […]