Customer Success Stories

See how companies like yours use Wiraya to drive real action, improve results, and simplify customer communication.

Martech Report 2019

Martech Report: How are CMO’s working with Marketing Technology in 2019? The implementation of Martech shows no signs of slowing down. The CMO seems to have full support from the CEO to continue the investments thanks to it’s proven value of meeting consumers’ changed behaviours and the opportunities it provides for automating and personalizing customer […]

Business Solution: Offload Customer Service

Prevent customer service disturbance with proactive communication. Challenge: Customer services centres are struggling to answer all the calls they get within an appropriate time and to provide good customer experience, especially in times of crisis. Many industries currently do not have a solution to this challenge, instead, the customers are faced with hours of waiting […]

eBook: Precision Customer Activation

Tackle the single biggest mistake in customer experience. Stop treating customers like prospects and start maximizing your customer relationships. Today’s customers are smart, connected, web savvy, and fickle as hell. They’re swimming in brand choice and it’s never been easier to switch companies. Yet customer experience is make or break. Not only is bad customer […]

Telco Churn Guide

How can telcos tackle the biggest mistake in churn management? Did you know that European telecoms lose in average 14% of their customers every year? It costs 5 times as much to attract a new mobile subscriber as it does to keep an existing one. Our consumer report shows that 54% of telco customers would […]

CRM Barometer 2018 – UK’s largest CRM survey

How do leading companies focus on customer experience with their CRM work? The CRM Barometer is a leading annual survey and report that focuses on how companies work with CRM. We can clearly see that the CRM departments’ customer focus has spread and now affects the entire organisation. With this report we hope to inspire […]

Martech Report 2017

Leading marketing managers give their views on the value of marketing technology The importance of Martech (Marketing Technology) has grown rapidly in the last 12 months, and the latest technology gives today’s marketers completely new opportunities for digital, automated and data-driven communications. But the latest technology also places demands on the marketing department’s working methods […]

Business Solution: Service Booking

How can you increase revenues in the fiercely competitive service sector? Challenge: Automotive companies are losing out on repeatable revenue from their existing customers. Solution: Wiraya triggers personalised communication flows, using interactive voice calls, SMS and landing pages to your drivers for them to choose where they wish to service their vehicles and when at […]

Business Solution: Return of Car

How can you engage customers in this critical phase of the customer lifecycle? Challenge: Automotive companies are in a vulnerable position at the end of the customer lifecycle, for a number of key reasons. Solution: Wiraya triggers personalised communication flows, using interactive voice calls, SMS and landing pages to your drivers for them to choose where […]

Business Solution: App Download

How can you inspire the masses to download your latest app? Challenge: Communicating with a vast amount of individuals effectively is an agonizing exertion many organisations deal with daily, especially in times of crisis. By using traditional marketing tools, organisations are unable to scale their telemarketing in an accelerated time nor are they able to […]

Business Solution: Leasing Renewals

How to proactively reduce churn and increase customer lifetime value? Challenge: Automotive companies are faced with a number of key issues as customers come to the end of the lifecycle. They are failing to gain their customer’s attention and inspire action. Solution: Wiraya triggers personalised communication flows, using interactive voice calls, SMS and landing pages […]