Mobile operators are experiencing hundreds of churned customers every year (14% average) The strategies telecoms brands are using to stop customer churn have limited effect, with many subscribers still dissatisfied with communication methods. Many telecoms brands are left asking: How do we successfully reduce churn and retain customers? In this session, Thomas Westman, Commercial Director […]
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Still lack customer consent? Then it’s really time to take action. Get customer consent wrong and, worst case, it could mean huge fines. As much as €20 million (or 4% of turnover – whichever is higher). Best case, it means losing touch with customers (and to be honest, that doesn’t sound very tempting either, right?). […]
How do you get the best results from your martech investments? Martech (Marketing Technology) has grown rapidly in the last years, and gives today’s marketers completely new opportunities for digital, automated and data-driven communications. But in order to get the full effect and avoid costly mistakes you need to keep a close eye on a […]
4 steps to customer experience success Did you know that 80% of your company’s future revenue comes from 20% of your existing customers? And by working more customer focused you can increase your revenue by 10%. Today’s customers are smart, connected, web-savvy, and fickle as hell. The battle of consumer’s attention is fierce, and the […]
How can you treat all your players like VIP? Artificial Intelligence (AI) and the latest tech might be the answer. This webinar will get you up and running with AI in only 28 days Gartner predicts that a year from now, 81% of companies will compete on the basis of CX and 85% of customer […]
How can you create a customer centric experience? Customer Experience (CX) used to be a secondary consideration after conversion for iGaming operators. But new regulations have put higher demands on the iGaming industry to work more customer-oriented. In fact, within two years, Gartner predicts that 81% of companies will compete mostly or completely on the […]
Turbo charge your customer interactions in critical phases and increase revenues The utilities and energy sectors are facing a number of key challenges with new technologies, tighter environmental regulations, a move towards digitalisation and changing customer preferences. It’s also creating a transformation in how businesses now interact with customers. In 20 minutes we will share… How […]
Get attention with the latest technology The gaming industry has never been so competitive, with customer loyalty at an all time low. Your players all too easily fall passive and move to competitor brands. Many of Europe’s largest online gaming brands are using Wiraya’s fully managed solution, allowing businesses to deliver a fully automated, hyper […]