Watch the video on how Ikano Bank improved their communication strategy to reduce late invoice payments
Whitepaper
Customer Communication for Financial Services
Financial services face challenges connecting with customers in the digital and omnichannel landscape. When in-person meetings disappear it becomes more crucial to adapt to the digital way of interacting. In this guide, we look at key learnings and insights for financial services seeking to enhance their customer relationships and connections.
Get inspired by the successful journey of Ikano Bank when they decided to level up their communication strategy.
Enhance Financial Operations
Elevate your financial services, where we specialize in streamlining communication for improved efficiency and customer satisfaction. Our solutions are designed to ensure timely financial transactions, including effective payment reminders that support your operational goals and enhance customer interactions.
With Wiraya’s advanced technology, your financial services can lead in a competitive market, fostering trust and loyalty among customers while optimizing your business outcomes. Choose Wiraya for a comprehensive approach to financial communication that promises growth and satisfaction in the digital era.
Payment Uplift
Facing Late Payments?
Tackle late payments head-on with our ‘Pre-collection/ Payment Reminders’ service. By engaging your customers with timely and considerate reminders, we help you secure payments promptly while maintaining positive customer relations. This approach not only ensures operational fluidity but also fosters a culture of timely payments, reinforcing the financial health of your business and customer satisfaction.
Why Opt for This Service?
- Revenue Assurance: Ensure steady cash flow by encouraging timely payments.
- Customer Care: Demonstrate your commitment to customer convenience and support.
- Efficiency Boost: Streamline payments, cut manual tasks.
Struggling with KYC Compliance?
Ensure compliance and enhance customer trust with our ‘Know Your Customer’ service. By proactively verifying customer identities, we help you meet regulatory requirements efficiently while offering a seamless onboarding experience. This not only minimizes risk but also solidifies customer confidence in your financial services.
Benefits of This Service:
- Compliance Confidence: Stay ahead of regulations with streamlined KYC checks.
- Improved Onboarding: Offer a hassle-free start for your customers.
- Risk Reduction: Minimize potential fraud and protect your operations.
Converted
Elevate Your Financial Services Engagement
Refine your financial communication strategies, where we turn routine customer interactions into exceptional experiences that support business excellence.
Wiraya can help with:
Revenue Enhancement: Experience a noticeable increase in profits as we elevate your conversion rates through precise and impactful communications.
Operational Efficiency: Streamline your communication efforts, reducing expenses and improving workflows without sacrificing quality.
Customer Satisfaction: With personalized and timely interactions, we help elevate customer satisfaction, fostering loyalty and trust that distinguishes your services.
Leading Innovation: Adopt Wiraya’s forward-thinking solutions to not just meet, but exceed, the demands of the digital financial landscape.
Keep it succinct, focused on clear benefits, and directly address the customer’s perspective while offering actionable insights and outcomes.
Welcome Calls
Starting Strong: Make every new customer feel at home from day one with our Welcome Calls service. A friendly voice makes all the difference.
Info Collection
Seamless Data Gathering: Efficiently collect vital customer data without the hassle. Our Info Collection service streamlines the process, ensuring accuracy and customer comfort.
Digital Payment Conversion
Go Digital, Go Green: Transition your customers from paper invoices to e-invoices effortlessly with our Digital Payment service. It's convenient, secure, and eco-friendly.
Payment Reminders
Never Miss a Beat: Our Payment Reminders service ensures your customers are always up-to-date, fostering timely payments and smooth financial interactions.
App Download Boost
Expand Your Digital Reach: Encourage more customers to download your app with targeted prompts, enhancing their experience and your engagement opportunities.
Looking for Something Else?
Tailored Solutions Await: If you have specific needs not addressed here, let's talk. Wiraya is all about crafting bespoke communication strategies that resonate with your brand and your customers.
"With Wiraya, we can tackle the challenge of really reaching out with important customer information. We can now help more customers to quickly pay their missed invoices. Customers also appreciate getting a personalized service, and we at DNB are positively surprised by the good conversion. With Wiraya, we get 77% more paid invoices compared to the previous postage reminder."
Johan Ernow
SUCCESS STORY
Ikano Bank wanted to improve payment rates and work more efficiently in assisting customers
They have now established a new communication strategy targeting a specific customer group. The strategy focuses on proactively reaching out to customers who have not paid on time and are behind with their payments.
In this case, the team at Ikano Bank talks about how their new communication strategy reduced the number of customers who did not pay their invoices on time.
READ MORECurious to See Wiraya in Action?
Let’s explore how Wiraya can make a difference for your business. No heavy sales pitch, just a straightforward chat about your needs.
Who knows? It could be the start of something great.
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