Inspire action from your customers and boost CLV

For those moments when your marketing automation doesn’t cut through.

https://www.wiraya.comIt’s never been harder to increase player loyalty, and the value they generate throughout their lifetime. The growth of aggressive competitors, combined with the increased resources of mid-tier gambling operators, has led to players being bombarded with free spins and offers.  With new regulations and restrictions on advertising, gambling operators are being forced to come up with a new communication approach.It’s never been harder to increase player loyalty, and the value they generate throughout their lifetime. The growth of aggressive competitors, combined with the increased resources of mid-tier gambling operators, has led to players being bombarded with free spins and offers.  With new regulations and restrictions on advertising, gambling operators are being forced to come up with a new communication approach.It’s never been harder to increase player loyalty, and the value they generate throughout their lifetime. The growth of aggressive competitors, combined with reduce churn the increased resources of mid-tier gambling operators, has led to players being bombarded with free spins and offers.  With new regulations and restrictions on advertising, gambling operators are being forced to come up with a new communication approach./

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Reduce churn and boast customer loyalty

Generally, when speaking about any type of subscription-based business, the major issue is churn, and customers have low incentives to remain loyal.

However, in the telecom industry, in particular, it is most common the price, data amount, support and loyalty passiveness that explains why a consumer chooses one operator over another.

Something needs to be done and your revenue is going down the drain.

Communication overview

Wiraya can help you with

Some of the challenges we solve

Wiraya solves business-critical communication challenges in the telecom industry and at key moments in the customer lifecycle. To the right, you find some of them.

The result? 4x times higher conversion leading to increased CLV and improved customer experience.

Cross-sell

Keep customers from defecting. Offer new price plans and data plans.

Retain

Compensate, retain or regain.

Onboarding

First impressions stick. Inform and help customers get started.

 

Activate Services & App Download

Increase app downloads, offer support and engage with customers.

Digital Payment

Digital top-ups, from pre to postpaid, at the convenience of your customers.

Loyalty

Make life easier for your customers. Convert to e-invoice, collect consent.

"Through Wiraya Consent we reached over 96.7% of our customers with the info about GDPR and collected valid consent from 39.95% of our customers. I am really impressed with the method and can recommend it to every company that aims to be GDPR Compliant. "

How can the telecom industry tackle the biggest mistake in churn management?

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TELECOM BLOG
All blogposts
Wiraya telecom retention

How can you improve your customer retention?

With providers losing 14% of their customers on average YOY. […]

Tom Stenius

Thursday, August 29, 2019
Tom Stenius

Subscribers are dissatisfied with their operator’s communication

Tom Stenius

Monday, July 15, 2019
Tom Stenius

How can AI help telecom operators reduce churn?

Tom Stenius

Monday, July 15, 2019
Tom Stenius

How telecom marketeers can reduce churn in a heartbeat!

Tom Stenius

Monday, April 15, 2019
Tom Stenius

Focused on Innovation

Wiraya has received funding from the European Union’s Horizon 2020 research and innovation program to help European mobile telecom operators tackle low customer satisfaction and loyalty, by using artificial intelligence. Click here for more information.

 

 

 

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