How did other utility companies succeed with their automated communication?
Success story: Kraftringens nya kommunikationsstrategi överträffade förväntningarna
Kraftringen vill hjälpa sina kunder att ta kontroll över sin elförbrukning I tider där elpriserna är höga och där intresset för elförbrukningen har ökat lavinartat är det avgörande för Kraftringen att som elbolag öka tillgängligheten kring information och individuell förbrukning. För att hjälpa sina kunder ville Kraftringen göra en lansering av sin app med syftet […]
Success story: How Öresundskraft successfully collected missing email addresses from their customers.
Öresundskraft is setting themselves up for success with up-to-date customer email addresses and consent. At Öresundskraft, delivering excellent customer experience is a top priority. In order to deliver on this, having correct and up-to-date email addresses of existing customers (both B2C and B2B) is a prerequisite. Wiraya has proven to be an important partner in […]
Success story: How Telge Energi continuously work with their customer loyalty
Telge Energi improved overall business results by focusing on delivering excellent customer experience throughout the customer lifecycle Telge Energi is the electricity company that has always challenged the industry. They have consistently focused on delivering excellent customer experience (CX) with efforts such as lowering prices, taking the next step to making it easy for people […]
Success story: How Vattenfall uses the surprise and delight element to reward loyal customers
Vattenfall is combining the power of voice with the joy of receiving something unexpected in order to reward and maintain customer loyalty. Building a solid relationship with your existing customers is becoming more difficult in today’s day and age. With a strong focus on delivering excellent customer experience, Vattenfall utilise the Wiraya platform in order […]
Positive Actions
How do you help your customers when they are about to move?
Make moving less stressful for your customers with our ‘Seamless Move’ solution. We keep them informed and guided every step of the way during their utility transfer, ensuring a smooth transition and reinforcing their loyalty to your service.
Key Benefits:
- Hassle-Free Process: Ensure a smooth utility switch for a stress-free move.
- Support When It Counts: Be there for your customers in crucial moments.
- Efficient Communication: Keep important messages streamlined and automated.
Looking to boost your app's visibility?
Utilize our App Download service to drive a 20% increase in app adoption. By targeting your audience with strategic prompts, we make the download process enticing and straightforward, significantly enhancing user engagement and expanding your digital footprint.
Why Choose This Solution?
- User Engagement: Elevate your app's user base and interaction.
- Marketing Efficiency: Targeted promotions lead to higher conversion rates.
- Full Support: We guide you from planning to launch, ensuring a smooth journey.
Conversion
Elevate Utility Communications with Wiraya
Digital Payment
Encourage eco-friendly payment methods for a smoother customer experience.
Digital Engagement
Drive digital adoption, enhancing customer connectivity with your mobile app.
Cross-Selling
Identify the right moments to offer additional relevant services, enhancing customer value.
Contract Renewals
Simplify the renewal process, improving conversion rates with minimal effort.
Moving Process
Streamline communications for customers in transition, boosting efficiency and satisfaction.
Looking for Something Else?
If you have unique needs not covered here, Wiraya can create tailored communication strategies to align with your brand and customer expectations.
"By using communication with Wiraya, we've been able to make it easy for our customers to switch from postal invoice to an e-invoice solution. Over 60 % of the contacted customers decide to switch to e-invoice; this is a sign of high relevance and a great customer experience. This is one part of many in our journey to make fossil-free living possible within one generation."
Adam Viklund
Curious to See Wiraya in Action?
Let’s explore how Wiraya can make a difference for your business. No heavy sales pitch, just a straightforward chat about your needs.
Who knows? It could be the start of something great.
Explore With Us"With Wiraya's mobile communication, we can efficiently help new customers to get started and get more customers to renew their electricity policy when moving - by communicating the right message at the right time automatically. Wiraya supports us in several parts of the customer journey and we are delighted by the good results. We have already identified additional uses for Wiraya's solution. "
QUIZ: Can you hear the difference between a real voice actor and AI-generated speech?
Can you hear the difference between a real voice actor and AI-generated speech? Test yourself in this quiz. Listen to Felicia(English) Listen to Sanna(Swedish) Listen to Chris(English) Listen to Johanna(Swedish) Answers at the end of this blog post. Text-to-Speech (TTS) and customer communication: A new era of engagement In today’s fast-paced world, the average […]
