Customer Success Stories

See how companies like yours use Wiraya to drive real action, improve results, and simplify customer communication.

From Challenge to Success: PayEx’s Story

Effective Customer Communication Enables a Successful Debt Collection Process for PayEx Sometimes, customers fail to pay their invoices on time. Debt collection is the systematic process of following up on and recovering outstanding debts. Unpaid invoices not only mean lost revenue and reduced liquidity for businesses, but they also risk damaging customer relationships. Since its […]

Smarter customer communication with Volkswagen

In the automotive industry, there are several critical moments in the customer lifecycle that are important for maintaining customer loyalty and optimizing the customer experience. Volkswagen Group, as a leading car manufacturer, has identified key areas where they need to communicate effectively with their customers.

LF Västernorrland: Smarter customer communication

LF Västernorrland is a locally customer-owned company, offering all aspects of financial security. From personal advice in banking, pensions, insurance, real estate brokerage, claims settlement, and damage prevention. LF Västernorrland provides insurance for individuals, families, businesses, and employees. LF Västernorrland was positively surprised by the number of customers activated related to unpaid invoices. Together with […]

Video: LF Västernorrland has automated parts of their communication to enhance customer experience and increase sales opportunities

LF Västernorrland is a locally customer-owned company, offering all aspects of financial security. From personal advice in banking, pensions, insurance, real estate brokerage, claims settlement, and damage prevention. LF Västernorrland provides insurance for individuals, families, businesses, and employees. Wiraya is a partner for the insurance side B2C in this case.

Success story: New communication strategy to meet customers on their terms and increase KYC collection

Ikano Bank is an international bank that offers various financial products and services, including savings, loans, credit cards, and insurance. The bank focuses on providing simplicity and sustainability in its services and strives to build long-term customer relationships. Ikano Bank actively works to improve and develop its customer experience with a focus on increasing customer […]

Video: Learn how Ikano Bank’s New Communication Strategy Reduced Late Payments

Ikano Bank is an international bank that offers various financial products and services, including savings, loans, credit cards, and insurance. The bank focuses on providing simplicity and sustainability in its services and aims to build long-term relationships with its customers. Ikano Bank actively works to enhance and develop its customer experience with a focus on […]

Success story: Ikano Bank wanted to improve payment rates and work more efficiently in assisting customers who miss paying their invoices on time

Ikano Bank is an international bank offering various financial products and services, including savings, loans, credit cards, and insurance. The bank focuses on providing simplicity and sustainability in its services and strives to build long-term customer relationships. Ikano Bank actively works to improve and develop its customer experience, with a focus on increasing customer loyalty. […]

Success story: Wiraya helped GuazuBet with a cross-functional communication strategy and used a local language and voice from the province of Misiones, Argentina

GuazuBet wanted to give a personal, fun, and memorable experience to their players in the province of Misiones, Argentina, to stay on top of their minds and open up more channels for their communication strategy. How could they find a way to be personal and local, yet reach all players at the right time… GuazuBet […]

Success story: Kundnöjdhet driver kundlojalitet – Telia om proaktiv kommunikation som verktyg

Telia fokuserar på kundnöjdheten för att driva sin kundlojalitet Det kostar fem gånger så mycket att förvärva nya kunder jämfört med att behålla sina existerande. Det går dessutom hand i hand med att lojala kunder i snitt spenderar 67% mer jämfört med nya kunder. Därför är det så viktigt som bolag att ta hand om […]

Success story: Kraftringens nya kommunikationsstrategi överträffade förväntningarna

Kraftringen vill hjälpa sina kunder att ta kontroll över sin elförbrukning I tider där elpriserna är höga och där intresset för elförbrukningen har ökat lavinartat är det avgörande för Kraftringen att som elbolag öka tillgängligheten kring information och individuell förbrukning. För att hjälpa sina kunder ville Kraftringen göra en lansering av sin app med syftet […]