Telia fokuserar på kundnöjdheten för att driva sin kundlojalitet Det kostar fem gånger så mycket att förvärva nya kunder jämfört med att behålla sina existerande. Det går dessutom hand i hand med att lojala kunder i snitt spenderar 67% mer jämfört med nya kunder. Därför är det så viktigt som bolag att ta hand om […]
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How can telcos tackle the biggest mistake in churn management? Did you know that European telecoms lose in average 14% of their customers every year? It costs 5 times as much to attract a new mobile subscriber as it does to keep an existing one. Our consumer report shows that 54% of telco customers would […]
How to increase revenues from your existing customers? Challenge: Telecommunication operators are losing out on repeatable revenue from their existing customers. Solution: Wiraya triggers personalised communication flows, using interactive voice calls, SMS and landing pages to your current customers to who will be targetted in your upcoming campaigns. Wiraya will inspire action from your customers […]
How can you retain your customers in the fiercely competitive telecommunication industry? Challenge: Telecom Operators are in a vulnerable position at the end of the customer lifecycle. Solution: Wiraya triggers personalised communication flows, using interactive voice calls, SMS and landing pages to your customer so they are able to bind to a new subscription at […]
