Success story:
How Telia reduced churn by improving the onboarding process

We got 50% conversion rates with Wiraya and 30% chose to instantly speak to our agents. That’s a fantastic result, and we are happy to have found an efficient, automated process to welcome and motivate our new customers.

THE CHALLENGE

How to proactively reduce churn in the welcoming process and build a long-lasting relationship.

Mobile operators lose massive amounts of customers every year, as customers easily switch between suppliers if they’re not satisfied. Telia wanted to reduce churn and increase loyalty by efficiently welcoming new customers and get them started. They found that the first 100 days are critical in order to get loyal and satisfied customers. But how do you help the customers to get started, on their terms, without being too pushy?

Read more about how Telia reduced churn together with Wiraya in our Success story below!