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Success story: New communication strategy to meet customers on their terms and increase KYC collection

Ikano Bank is an international bank that offers various financial products and services, including savings, loans, credit cards, and insurance. The bank focuses on providing simplicity and sustainability in its services and strives to build long-term customer relationships. Ikano Bank actively works to improve and develop its customer experience with a focus on increasing customer […]

Video: Learn how Ikano Bank’s New Communication Strategy Reduced Late Payments

Ikano Bank is an international bank that offers various financial products and services, including savings, loans, credit cards, and insurance. The bank focuses on providing simplicity and sustainability in its services and aims to build long-term relationships with its customers. Ikano Bank actively works to enhance and develop its customer experience with a focus on […]

Success story: Ikano Bank wanted to improve payment rates and work more efficiently in assisting customers who miss paying their invoices on time

Ikano Bank is an international bank offering various financial products and services, including savings, loans, credit cards, and insurance. The bank focuses on providing simplicity and sustainability in its services and strives to build long-term customer relationships. Ikano Bank actively works to improve and develop its customer experience, with a focus on increasing customer loyalty. […]

Success story: Wiraya helped GuazuBet with a cross-functional communication strategy and used a local language and voice from the province of Misiones, Argentina

GuazuBet wanted to give a personal, fun, and memorable experience to their players in the province of Misiones, Argentina, to stay on top of their minds and open up more channels for their communication strategy. How could they find a way to be personal and local, yet reach all players at the right time… GuazuBet […]

Success story: Kundnöjdhet driver kundlojalitet – Telia om proaktiv kommunikation som verktyg

Telia fokuserar på kundnöjdheten för att driva sin kundlojalitet Det kostar fem gånger så mycket att förvärva nya kunder jämfört med att behålla sina existerande. Det går dessutom hand i hand med att lojala kunder i snitt spenderar 67% mer jämfört med nya kunder. Därför är det så viktigt som bolag att ta hand om […]

3 tips before you invest in Martech

In today’s highly competitive business landscape, companies are increasingly turning to marketing technology (Martech) to gain a competitive edge and enhance their customer experiences. Martech encompasses various tools and strategies designed to streamline marketing efforts, improve efficiency, and drive revenue growth. However, investing in Martech requires careful consideration and planning to ensure optimal results. There […]

The rise of financial debt due to inflation, pandemic and the war

As 2022 is slowly approaching the end of the year, it’s important to take a moment to look back and reflect. We all know that the past few years have been a rollercoaster with significant events like the covid-19 pandemic, the Ukraine War, and the rise of inflation. Such significant effects on consumer debt are […]

How does voice impact customer experience? And why you should implement it.

The next driving force in customer activation Nowadays, customers are bombarded with an endless number of messages from brands at every angle – TV, emails, telemarketers. So it comes as no surprise that over time, the effectiveness of marketing tactics such as email has fallen drastically to around 1.9% on average across all industries. This […]

Timing – how can it truly impact your customer experience for the better?

Timing. What is it? Creating a solid communication strategy requires an ample amount of time and resources in order to create a superior customer experience. However all that is put to waste if you fail to identify the right timing when communicating with your customers. Timing is the secret sauce, that unique ingredient that can […]

Streamlining the onboarding process to improve the customer experience

Interview with Frederick Duodu, Regional Manager at Wiraya In the utilities industry, digital transformation is essential in order to keep up with your customers’ evolving wants and needs. Many organisations work to ensure a smooth transition for new customers, and it’s important to examine how best to engage with customers during the best time and […]